I was somewhat inspired by Annette Loos to start this series. I first worked with Annette back in the late 90s at Sprint. I remember being a newbie PM and her willingness to guide and advise me. She had the experience and seniority but always made me feel as if I was an equal. Our paths would cross at various times over the next decade....I don't believe we ever really worked for the same manager and yet I always felt like I was part of her team.
I always admired the gentle approach Annette used with her project teams, leading them to deliver on-time and within budget. She would use her amazing project management skills vs. a heavy hand or threats. She was comfortable managing up, down and across the organization. Above all of these wonderful things, Annette was gracious and knew how to make people feel special.
When I decided to leave Sprint and sent my goodbye note, Annette was one of the very first people to respond. Her words describing how she felt about me moved me more than any other note I received. I had no idea I had made that kind of impact and to say she inspired a confidence I had never felt before would be an under statement. She taught me a lesson in how one simple note can make all the difference. I will forever be grateful for her kind and giving words.
The golden nugget? Don't assume people know when they do good work or are making a difference because more than likely they don't. Taking a few minutes to share a note of your observations can inspire a lifetime of confidence.
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